Whether you need to adjust a parcel destination, ask about ceramic glaze batches, or check pantry restock dates, our workshop team reads and replies to every message within one business day.
Common questions
Clear guidelines keep our domestic ordering straightforward and dependable. Here is what to expect for parcel transit, stoneware breakage protection, and return shipments.
Order tracking
Transit guarantee
Easy returns
Carriers scan outgoing parcels within twenty-four hours of packing. You will receive an automated dispatch notification with real-time tracking links.
Every stoneware bowl and bottle travels wrapped in corrugated paper. If anything arrives chipped or cracked, we replace it immediately without fuss.
Unused pantry goods and tabletop linens in original condition may be returned within thirty days. Simply reach out for a prepaid return label.